Ideas from the people who build the software.
Casual insights from our software developers, business leaders and UI/UX designers on custom software, apps, integration and what it takes to run a tech-enabled business.
The production schedule lives on a whiteboard and only one person can read it
The floor runs on a whiteboard. The office runs on phone calls to the floor. Sales promises dates without checking either. Getting everyone looking at...
How do we stop typing the same client details into every bank application form?
Name, address, date of birth, TFN, account details. Typed into the CRM, then into one bank's PDF, then into the next bank's PDF. Most finance business...
Running dispatch from a spreadsheet and a phone: when does it stop working?
Three trucks, a spreadsheet and a mobile phone is a transport business. Fifteen trucks with the same spreadsheet and the same phone is a problem waiti...
Policies in one system, claims in another, and spreadsheets in between
The policy system does not know about the claim. The claims desk cannot see the endorsement. Accounts reconciles both from a spreadsheet at month end....
Inspection sheets from remote sites turn up days later, if they turn up at all
The inspection was done on Tuesday. The sheet reached the office the following Monday with two fields blank and the photo still on someone's phone. Ap...
Everyone in the office has a different copy of the loan calculator
The calculator started as one spreadsheet. Now there are nine versions on nine laptops, a few of them wrong, and nobody is sure which one a particular...
Our nominations program still runs on PDF forms and email. What are the options?
Managers fill in a PDF, email it to a shared inbox, and someone copies the details into a spreadsheet. That worked for forty nominations. With four hu...
Suppliers email us promotions as spreadsheets and someone has to type them all in
Every promotional period, hundreds of supplier spreadsheets arrive in different layouts and get re-keyed by the buying team. The errors that slip thro...
How do you track variations on a building job without losing money?
The client asked for a bigger window. The supervisor said yes. Nobody wrote it down, and the extra work was never invoiced. This happens more often th...
Why does aged care funding paperwork take so long, and how do facilities cut it?
The assessment is done on paper, copied into a spreadsheet, and typed again into the government form. The clinician enters the same information three...
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