Customer Feedback.
Feedback is an important measure of our commitment to excel in the delivery of our customer experience values. Capturing it, monitoring it and responding effectively is a priority for us, so every customer has an accessible way to tell us frankly how we're doing.
- TimelyEvery piece of feedback, written or spoken, gets a prompt response.
- ProfessionalHandled directly by the management team.
- ConfidentialWhat you tell us stays between you and Codium.
- Four ways to reach usForm, email, survey or a phone call to the Chief Operating Officer.
Frank feedback makes us better at what we do
Feedback is an important measure of our commitment to excel in the delivery of our customer experience values. As a result, capturing and monitoring customer feedback and providing an effective response is an important priority to us.
Our aim is to offer each customer an opportunity to provide frank feedback on our service via accessible means, whether that's praise, a concern or a suggestion for how we could work better together.
All feedback, whether written or oral, is handled in a timely, professional and confidential manner.
Our clients are entitled to no less.
Four ways to give us feedback
You can provide feedback on our people, products and services through any of the following.
Use the form below
Fill in the customer feedback form at the bottom of this page and it goes straight to the management team.
Email the management team
Send your feedback to admin@codium.com.au and it is handled by the management team directly.
Complete our survey
We send a customer feedback survey in the early stages of a project, a few weeks after deployment and three months after deployment.
Call us
Call 1300 887 103 and ask for the Chief Operating Officer.
Not satisfied with our response?
If you provide us with feedback and are not satisfied with our response, you can contact the following bodies.
Consumer & Business Services
The South Australian Government's consumer protection agency.
Phone: 131 882
Web: cbs.sa.gov.au
Telecommunications Industry Ombudsman
Independent dispute resolution for telecommunications and internet services.
Phone: 1800 062 058
Web: tio.com.au
Tell us how we're doing
Good or bad, we want to hear it. Your message goes straight to the management team and is handled confidentially.