Ideas from the people who build the software.
Casual insights from our software developers, business leaders and UI/UX designers on custom software, apps, integration and what it takes to run a tech-enabled business.
Has your business outgrown Excel? Seven signs, and what to do about each one
Spreadsheets fail slowly, so nobody notices the day they stop being a tool and start being the system. Here are the signs, the fixes that buy time, and what replacing one actually involves.
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What has changed in custom software development over the last 12 months
Software development continues to evolve quickly, but the last 12 months have seen some particularly significant changes in the way custom software is...
How do you know which asset is about to fail before it does?
The failure was there in the data for three inspections before the breakdown. Nobody could see it because the data was spread across three folders. Th...
Proof of delivery disputes: why paper dockets keep losing the argument
The customer says the load was short. The docket says it was signed for. The signature is a scrawl and the date is smudged. Operators lose these argum...
Why do supplier bills keep going missing on construction jobs?
A bill turns up on site, in a text message, in the accounts inbox or in the glovebox. Three months later the job is closed and the margin is wrong. Th...
Customers keep ringing to ask where their claim is up to
Every "where is my claim up to?" call interrupts a handler and worries a customer, over a status the system already knows. Making that status visible...
End-of-month incident reporting takes days. How do care providers speed it up?
Incidents get written up on paper, filed, and turned into statistics at the end of the month by someone with a calculator. There is a better way to do...
Our stock levels live in three places and none of them agree
The website says five in stock. The shop sold the last two this morning. The warehouse count says seven. Somebody is about to send an apology email, a...
Our portal users log in twice a year and never remember their password
The portal itself works fine. The problem is that people who need it once a year cannot get in, and the help desk spends the first week of every round...
The production schedule lives on a whiteboard and only one person can read it
The floor runs on a whiteboard. The office runs on phone calls to the floor. Sales promises dates without checking either. Getting everyone looking at...
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